FREQUENTLY ASKED QUESTIONS

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Accredited Facility
An accredited facility is one that meets high standards of care. These standards are set by organizations such as the Joint Commission on the Accreditation of Health care Organizations (JCAHO).

Activities of Daily Living (ADLs) 
Activities of daily living (ADL's) include eating, bathing, grooming, dressing and toileting.

Acute Care 
Skilled medical services in a medical setting such as a hospital, intensive care unit or emergency department.

Adult Day Care
A community program for adults with disabilities. In a safe setting, people can socialize and participate in activities.

Adult Protective Services (APS) 
A federal program that ensures the safety and well-being of elders, who may be neglected and mistreated or unable to care for themselves.

Advance Directive
An advance directive tells physicians and emergency personnel what kind of medical treatment you would like, if your life is in danger and you cannot communicate. For instance, if you have a heart attack and you have a DNR order, that means “Do Not Resuscitate.” This legal document should be on file with your primary care physician, and your immediate family should be aware of your wishes to avoid any confusion.

Alzheimer's Disease
Alzheimer's disease is a disease of the brain and the most common cause of dementia that causes problems with memory, learning and thinking behavior.

Area Agency on Aging (AAA)
A private, non-profit corporation, that coordinates the planning, development, and delivery of services for persons over 60 years of age and older, and adults 18 years and older who are disabled with long-term care needs.

Arizona Health Care Cost Containment System (AHCCCS)
AHCCCS manages the Medicaid services offered in the state of Arizona.Assisted Living Facility
Combines housing and personal services. The facility may offer personal care, laundry, housekeeping, transportation and social activities.

Attorney (elder law) 
An elder law attorney specializes in senior related issues like Estate Planning, Living Wills, Advance Directives and Long Term Care needs.

Audiologist
A trained professional who tests hearing and performs hearing evaluation tests which measure the degree of hearing loss.
Why Home Care?
The reason most seek home care is to stay at home and enjoy the benefits of being with family for as long as possible. The option of receiving care at home is also far more inexpensive than an assisted living facility or a nursing home. Home care provides you with the ability to stay in the comfort of your home while receiving the care you need.

How do I start receiving services?
Call us at 623-932-4878 and ask for a free home assessment. We will come to your home and review your needs. Together we can develop a plan of care that is affordable and meets your needs. Once we understand your requirements, we locate and place a caregiver that best suits your needs, as soon as possible.

Who can use Good Neighbor Home Care Services?
Our in-home care services are available to anyone. We normally think of seniors or the disabled needing assistance. However, anyone, from new mothers to someone that just had surgery, can utilize our services.

Is Good Neighbor Licensed, Insured and Bonded?
You can rest assured that Good Neighbor Support Services is Licensed, Insured and Bonded.

How long has Good Neighbor been in business?
Good Neighbor has been providing home and community based services for over a decade. We are contracted with the State of Arizona to provide care under the Arizona Long Term Care Services and the Department of Developmental Disabilities.

How long does it take to get services started?
A Good Neighbor representative can be at your door as soon as we can set a time to meet with you. We conduct an assessment of your needs and establish a plan of care. Once this is done, service usually begins within a day or two.

What if I want to change the amount of care or times of care?
You are in control. Anytime you wish to change the amount of care, or times of care, simply call our office and advise one of the operations supervisors of your wishes; it's that simple.

What are your business hours?
Good Neighbor's normal business hours are from 8 am to 5 pm, Monday thru Friday. We also have an on-call supervisor that can be reached after hours in case of an emergency.

Is there a contract to sign?
No, there is no contract. However, we do provide a service agreement that gives you the information and details on what services will be provided and specifics on how payment will be made.

Do I get to interview the caregiver?
Yes, if you wish, we will schedule interviews so that you can pick the best caregiver for you.

What if I don't like my caregiver?
We do our best to match caregivers to your needs. However, if at anytime you are unhappy, we will replace the caregiver immediately.

What if my caregiver is sick or has an emergency?
If the caregiver is sick or has an emergency, simply call our office, and we will send an alternate caregiver out to you immediately. We do have many qualified caregivers on our staff ready to provide care.

Can my caregiver drive me to my appointments?
Yes, your caregiver can drive you to your appointments, either in your vehicle or in theirs. We make sure caregivers have a clean driving record and have provided proof of insurance. (Restrictions apply)

Do we contract caregivers?
No, all our caregivers are employees of Good Neighbor.

How much do your services cost?
Good Neighbor charges on an hourly basis, with a 4-hour minimum. We can provide services for a lesser time at a slightly higher rate.

Who pays for home care services?
Arizona Health Care Cost Containment System (AHCCCS) provides services to those that qualify through the Arizona Long Term Care Services (ALTCS) and the Department of Developmental Disabilities (DDD).

Private Insurance Long-Term Care Policies (LTC) can also be purchased through your insurance provider.

Private Duty services are paid directly by you.

How do we accept payment?
We accept Visa and MasterCard.

How often do I get billed?
We generate an invoice on a weekly basis, and we pre-bill your services.

Do you accept Medicare?
Unfortunately, Medicare does not pay for our services. Medicare covers acute skilled care provided by nurses and therapists; we work in conjunction with these services to assure you receive the appropriate care.

What if I have questions regarding my bill?
If you have any questions regarding charges to your account, simply call our office and we will be happy to review your account with you.

Do you screen your caregivers?
Our caregivers are pre-screened to assure we provide you with the best caregivers possible. We conduct a nationwide background check, Social Security verification, and we utilize E-Verify. We also verify previous employment history and personal references. Many of our caregivers have been working with Good Neighbor for many years and have a proven track record of providing excellent service.

Can we provide care in hospitals, assisted living facilities and nursing homes?
Yes, our services can be performed anywhere you need us, whether it's in the comfort of your residence or a nursing home.
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To enrich independent living and improve the quality of life for our neighbors.

The Good NEIGHBOR TEAM

Philip Brower

Managing Director

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David Muller

Lead Engineer

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Luk Turner

Architect

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